Technical support engineer

 

Position Description

The support engineer will join our Support  Team. The Team provides immediate and schedule support for customers, ensuring the continued functioning of services and, ultimately, customer satisfaction.  The support engineer role is part of the support team top tier of experts, providing technical support and expert guidance on products use as part of an overall solution, support strategic internal and customer projects, and provide real-time support to businesses in technology challenges.

Requirements

  • Good understanding of network design (e.g. LAN/WAN, switches/routers, routing protocols ) and protocols
    (e.g., IPv4, TCP/IP, VPN, IPSec, HTTP, DNS)
  • Customer and service oriented
  • Good troubleshooting and diagnosis capabilities
  • Willing to be on alert during off-work hours
  • Excellent communication skills and teamwork
  • Excellent time management, prioritization skills and well organized
  • Self-driven with entrepreneurial capabilities to lead cross-organizational processes
  • Perceptive, fast learner, and able to perform well under pressure
  • Fluent in English, verbal and written,

Advantages

  • Experience in similar positions/companies
  • BA in Computer Science or equivalent
  • Knowledge in scripting language
  • Graduated Networking or Security courses – advantage

How to Apply

Submit resumes to jobs@el-sight.com or fax to +972 772 016 900.     ‬‏